P1 · No response window set
Claire Mercier
— Clinical review item — deterioration + safety flag
PHQ-9 rising, C-SSRS passive ideation, no contact 11d. · 40m ago
your caseload
Open case
Sorcova
All organizations
Support
/
2026-09-20 08:00Z
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All organizations
Practice
Support
Patient support tickets — kit logistics, wearables & data, access and clinical queries.
New ticket
Open
4
Awaiting patient
2
Breaching SLA
2
Resolved
2
All
Open
Awaiting patient
Resolved
SUP-1042
Saliva kit not received after 6 days
P1
Open
Kit & logistics
Claire M.
Ops · Lucie
20h / 24h SLA
SUP-1041
Oura ring not syncing HRV since Tuesday
P1
Open
Wearable & data
Thomas B.
You
SLA breached · 40h / 24h SLA
SUP-1039
Patient can't log in to the mobile app
P2
Awaiting patient
App & access
Sofia L.
Support · Karim
3d / 3d SLA
SUP-1037
Question about combining melatonin with the sleep pathway
P2
Open
Clinical query
Marie D.
You
30h / 2d SLA
SUP-1034
Blood panel result missing from Results & Labs
P2
Open
Wearable & data
Sofia L.
Data · Priya
8h / 2d SLA
SUP-1030
Employer invoice query for Q2 seats
P3
Awaiting patient
Billing
Finance · Marc
SLA breached · 6d / 5d SLA
SUP-1028
Replacement lancets requested
P3
Resolved
Kit & logistics
Hugo T.
Ops · Lucie
4d / 3d SLA
SUP-1025
Garmin re-linked successfully after re-auth
P3
Resolved
Wearable & data
Amir K.
You
40h / 3d SLA